Learn From The Experts
Two best selling books, and another on the way!
Experience Rules!
by Diane Magers & Michael Hinshaw
JUST PUBLISHED!
This book is a game-changing guide on experience management by industry pioneers Michael Hinshaw and Diane Magers. You’ll discover the transformative power of the Experience Operating System (XOS), an innovative framework for brands looking to better leverage customer and employee experiences as a significant competitive edge.
Offering a clear, practical roadmap, the book empowers experience leaders and executives to deliver transformative change within their organizations. Hinshaw and Magers combine their expertise strategies and tools for creating consistently exceptional customer and employee experience.
Whether you’re an industry veteran or a novice to experience management, Experience Rules! is a catalyst for unlocking the potential of customer-centricity and an invaluable companion for future-proofing your brand.
The Experience Operating System
This framework aligns various organizational departments, such as marketing, sales, technology, customer service, and product development, toward a unified goal of enhancing customer satisfaction, loyalty, and advocacy. The concept of an XOS underscores the importance of treating customer experience as a strategic imperative rather than a mere transactional interaction. Schedule a call with Diane to learn more about how this dynamic framework can work for your organization.
Customer Experience 5
CX5 delivers a powerful compilation of insights from 18 international CX Professionals.
Diane Magers is among 18 international CX professionals that share their current best thinking on achieving impact and visibility through the design and development of world class customer experiences. This is the much-anticipated follow-up fifth volume, packed with frontline experience, insight, and value for professionals wanting to dramatically enhance the customer experience in their organization.
The series success lies in the diversity of voices represented, moving beyond the traditional consultants to include those who are actively shaping CX on the ground. From gathering insights and customer understanding to developing the strategy and building the organizational structure and culture - it's all covered.
Diane's Chapter Highlight:
Connecting the Dots from Experience Management to Value Creation & Impact
Diane provides the framework for defining, designing and realizing experience value creation and financial impact. Schedule a call with Diane to discuss the right approach for your organization.